Shipping
We offer fast and reliable shipping options to ensure your order arrives promptly. Orders are typically processed within 1-2 business days, and shipping times may vary depending on your location. You will receive a tracking number once your order has shipped.

Returns
We want you to love your JIVA Materials & Methods purchase. If you're not completely satisfied, we offer a hassle-free return policy within 30 days of purchase. Items must be in their original condition and packaging. Please contact our customer service team to initiate a return or exchange.

JIVA Materials & Methods offers high-quality brass products crafted with sustainability in mind. We combine recycled cashmere and industrial by-products to create stylish, eco-friendly items that reflect our commitment to both craftsmanship and the environment.

To keep your JIVA brass products looking their best:

1. Clean regularly: Use a soft cloth to wipe off dirt and oils. For deeper cleaning, gently polish with a brass cleaner or a mixture of lemon juice and baking soda.
2. Avoid harsh chemicals: Keep away from abrasive cleaners or harsh chemicals that can damage the finish.
3. Store properly: When not in use, store in a dry place to prevent tarnishing. Use a fabric pouch or box to protect it from scratches.
4. Keep dry: Avoid exposing brass items to excessive moisture or water to maintain their shine.

With proper care, your JIVA product will continue to shine and age beautifully!